Terms and Service

By accessing our website, placing an order, or using our services, you agree to comply with and be bound by these Terms of Service. If you do not agree, please do not use our services.

2. Pre-Order Process

  • Our clothing items are available through a pre-order system. This means products are made after orders are placed.

  • Pre-order periods will have clear start and end dates, listed on the product page description.

  • By placing a pre-order, you agree to wait for the production and shipping timeline provided, and WE will be agreeing to be updating shipping times on our social media. 

3. Payment

  • Full payment is required at the time of placing a pre-order.

  • All prices are listed and include applicable taxes unless stated otherwise.

  • Payments are processed securely through our third-party payment providers.

4. Production & Shipping Time

  • Once the pre-order period closes, we begin production.

  • Estimated shipping dates will be provided on the product description itself or on our social media. These are estimates only and may change due to delays (ex., material shortages, production issues, weather problems)

  • We will notify customers of any significant delays.

5. Cancellations & Refunds

  • Cancellations: You may cancel your pre-order within 24 hours of placing it by contacting us.

  • Refunds: Refunds are only issued if we cannot fulfill your order, or if there is a major delay, and you choose to cancel by contacting us.

  • We do not accept returns or exchanges for pre-order items unless they arrive defective or damaged (see Section 6).

6. Defective or Damaged Items

  • If your item arrives defective or damaged, contact us within 7 days of delivery with photos and details.

7. Changes to Orders

  • Changes to order details (size, color, address) may be requested within 24 hours of placing the order, subject to availability. After that, changes cannot be 100% guaranteed.

8. Customer Responsibilities

  • Ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • Monitor your email for updates on your order.

9. Limitation of Liability

  • We are not liable for delays caused by events beyond our control (e.g., natural disasters, pandemics, supplier issues).

  • Our maximum liability is limited to the purchase price of the item(s) you ordered.

10. Modifications to Terms

  • We may update these Terms of Service at any time. Continued use of our services means you accept the updated terms.

Thank you for choosing Starwann, ily :)